Shipping policy
Processing Time
All orders require 1–3 business days to process before shipment. Processing times may be slightly longer during holidays, product launches or periods of high order volume.
Shipping Time
Once your order has finished processing and has been shipped, delivery typically takes 8–14 business days.
Please note that weekends and public holidays are not included in business-day estimates.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take 2–5 business days to appear after the package has been dispatched.
Shipping Delays
Delivery dates are estimates and are not guaranteed. Delays may occur because of:
- Customs clearance
- Severe weather
- Carrier disruptions
- Incorrect or incomplete shipping information
- High seasonal order volume
Carry On Sounds is not responsible for delays caused by customs or the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately after ordering if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Lost or Delivered Packages
If your tracking shows that your order was delivered but you cannot locate it, check around the delivery location and contact the local delivery carrier first. Carry On Sounds is not responsible for packages marked as delivered by the carrier unless otherwise required by law.
For assistance, contact Carry On Sounds Customer Support with your order number and tracking information.