Refund policy
Carry On Sounds Refund & Final Sale Policy
All Carry On Sounds orders are considered final sale unless Refund & Replacement Protection was purchased at checkout.
Orders With Protection
Customers who purchased 30-Day Warranty may submit a claim within 30 days of delivery for:
- Products that arrive damaged
- Products that are defective or do not function properly
- Incorrect products received
- Packages confirmed lost during transit
To submit a claim, customers must provide their order number and clear photo or video evidence of the issue. Carry On Sounds may offer troubleshooting, a replacement or a refund depending on the circumstances.
Original shipping charges and the cost of Refund & Replacement Protection are non-refundable.
Orders Without Protection
Orders placed without Refund & Replacement Protection are final sale. We do not accept returns or issue refunds for:
- Changing your mind
- Accidental purchases
- Purchasing the wrong item
- Disliking the product after delivery
- Incorrect addresses entered by the customer
- Damage caused by misuse, modification or improper handling
Damaged or Defective Products
Nothing in this policy removes any rights customers may have under applicable consumer-protection laws. Where required by law, Carry On Sounds will provide an appropriate repair, replacement or refund for qualifying defective or misrepresented products.
Contact Us
To submit a claim, contact Carry On Sounds Customer Support with your order number and supporting photos or videos.